01The service
Mekanismer builds, hosts and maintains websites for businesses, with a content management system (CMS) and a customer portal where the customer edits content, views statistics and manages features such as forms, languages, tracking and integrations. What is included for each customer is set out in the agreement or offer.
02Agreement and precedence
These terms apply together with the customer agreement and the data processing agreement the customer accepts in the CMS. Where the customer agreement or a written offer says otherwise, it takes precedence over these terms. Prices and payment are agreed separately. If the Norwegian and English versions of these terms differ, the Norwegian version prevails.
03Accounts and access
- The customer decides who gets access and is responsible for what its users do with the account.
- Sign-in uses a passkey or a one-time email link. The customer must keep devices and email accounts that give access secure, and notify us immediately of suspected misuse.
- We may temporarily suspend access if necessary to stop misuse or a security breach.
04Customer content
- The customer owns its own content and its own domain, and is responsible for all content published on the customer's website, including text, images, prices, allergens and information about people.
- The customer must have the right to use the content, for example images, logos and text from others, and ensure that it is lawful.
- The customer grants us the right to store, process and display the content to the extent necessary to provide the service, for example creating image formats or translating text the customer asks to have translated.
- The platform, code and tools belong to Mekanismer. We may show the website as a reference in our portfolio unless the customer asks us not to.
05Acceptable use
The customer and its users must not use the service to:
- publish unlawful, offensive, discriminatory or misleading content;
- infringe the copyright, trademarks or privacy of others;
- send spam or collect personal data without a lawful basis;
- spread malicious code, or attempt to access other people's data or parts of the system they do not have access to;
- load the service in a way that affects other customers.
If content or use breaches this, we may remove the content or suspend access. We notify the customer first where possible.
06Google, Meta and other third parties
- The customer sets up advertising measurement by entering its own Google and Meta IDs in the portal. The customer may connect its own Google account to the platform to verify the website and get search performance data from Search Console. The connection is made on the customer's own account and at the customer's own choice.
- The customer is responsible for its accounts with Google and Meta, for its ads and for complying with their terms and policies. Advertising costs are agreed and paid directly between the customer and the platform.
- The customer can disconnect Google in the portal at any time. We then delete the access tokens and revoke access, as described in the Privacy Policy.
- We are not responsible for third-party services, changes to their interfaces or the figures they report. If a third party stops offering a feature, the corresponding feature with us may cease.
07Privacy
For personal data on the customer's website, the customer is the data controller and Mekanismer is a data processor under the data processing agreement. How we process personal data ourselves is described in the Privacy Policy. The customer is responsible for the website having an accurate privacy policy and for obtaining consent where required. The platform provides tools for both.
08Operation and limitation of liability
- We work to keep the service stable, secure and available, but cannot promise that it will always be free of errors or interruptions. Planned maintenance is preferably carried out when traffic is low.
- We are not liable for indirect losses, such as lost revenue, lost data or losses caused by circumstances beyond our control, for example third-party failures or power outages.
- Our total liability is limited to the amount the customer has paid for the service in the twelve months before the event giving rise to the claim. These limitations do not apply in cases of intent or gross negligence.
09Changes
We may change these terms when the service or the law changes. We notify customers by email of material changes at least 30 days before they take effect. If the customer continues to use the service after that, the new terms apply.
10Termination
- The customer may terminate with the notice period stated in the agreement. If none is stated, the notice period is one month.
- We may terminate with the same notice, or with immediate effect in the event of a material breach.
- When the agreement ends, the customer can have its content exported. We then delete the customer's data within 90 days, except what we are required to keep by law.
11Governing law and venue
These terms are governed by Norwegian law. Disputes shall first be sought resolved amicably. Failing that, Oslo District Court (Oslo tingrett) is the agreed venue.
Questions about these terms: post@mekanismer.no. Vilkårene finnes også på norsk.